Burke and Wills functions manager Renae Flowers. Tara Miko
THERE is no such thing as a typical day in hospitality, and that's what Renae Flowers loves about her job.
The Burke and Wills Hotel functions manager has a keen passion for customer service, and that has earned her a spot as a finalist in the Queensland Hotel Association awards.
Although she is pitted against Sofitel Gold Coast and Surfers Paradise Marriott Resort and Spa staff in the Best Employee - Guest Services division, simply being a finalist is a source of pride for Mrs Flowers.
"It's quite an honour to be put up as a finalist," she said.
"It's great for Toowoomba and great for the hotel."
Mrs Flowers can organise anywhere between 14 and 25 functions a week for events ranging from veterans' conferences to parliamentary hearings. No two days are the same.
"I love the fact it is not the same thing every day," she said.
Handling tricky requests from guests can often take the most time, and dietary requirements top that list.
"The thing that gets us every time is dietary requirements," Mrs Flowers said.
"Five years ago, you'd be lucky to have a gluten free person at a function, but now that is the most common thing."
She recalled one guest would eat only cos lettuce, red grade tomatoes and organic produce.
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